Privacy Policy

1. Introduction

Khwamru Academy ("we", "us", "our") is committed to protecting the personal information of everyone who uses this website or enrols in our courses. This policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it.

Khwamru Academy is based at 39 Tha Maharat Road, Phra Nakhon, Bangkok 10200, Thailand. If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We collect personal data in the following circumstances:

• Contact and enquiry forms: Name, email address, and optionally phone number and a message.
• Course enrolment: Name, email address, phone number, and payment information (processed by our payment provider; we do not store card details).
• Course activity: Submitted exercises and project work, message exchanges with mentors, and course completion data.
• Website usage: Analytics data including pages visited, time spent, and browser/device type (via analytics cookies, subject to your consent).

We do not collect sensitive personal data (such as health information, political opinions, or ethnic origin).

3. How We Use Your Data

• To respond to enquiries submitted via the contact form.
• To process enrolments and provide access to course materials.
• To send course-related communications (lesson updates, mentor feedback, check-in reminders).
• To improve course content and the website based on usage patterns.
• To meet legal obligations applicable in Thailand.

We will not use your data for unrelated marketing without your explicit consent, and we will never sell your personal data to third parties.

4. Legal Basis for Processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your data on the following bases:

• Contract: Processing necessary to fulfil your course enrolment.
• Legitimate interests: Responding to enquiries, improving our services.
• Consent: Analytics and optional marketing communications.
• Legal obligation: Where required by Thai law.

5. Data Retention

We retain personal data for as long as reasonably necessary:

• Enquiry data: 12 months from last contact.
• Enrolment and course data: 3 years from course completion.
• Financial records: As required by Thai tax and accounting law (typically 5 years).
• Analytics data: 26 months from collection.

6. Data Protection Measures

We use appropriate technical and organisational measures to protect personal data:

• Encrypted data transmission (HTTPS/TLS).
• Access controls limiting who can view personal data.
• Regular review of systems and processes holding personal data.
• Breach notification procedures in accordance with applicable law.

7. Cookie Use

We use cookies on this website. Essential cookies are necessary for the site to function. Optional analytics and preference cookies require your consent. For full details, please read our Cookie Policy.

8. Third-Party Services

We use a limited number of third-party services to operate the school, including a payment processor and an analytics platform. These processors are contractually bound to handle your data only as instructed by us and in accordance with applicable data protection law.

We do not share personal data with advertisers or data brokers.

9. Your Rights

Under the PDPA and related regulations, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Ask us to correct inaccurate data.
• Right to erasure: Request deletion of your data where there is no legitimate basis for retention.
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances.
• Right to data portability: Receive your data in a portable format where technically feasible.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You may also lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have been infringed.

10. Third-Party Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

11. Children

Our courses are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact

For privacy-related enquiries, write to us at [email protected] or by post:

Khwamru Academy
39 Tha Maharat Road
Phra Nakhon, Bangkok 10200
Thailand